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Frequently Asked Questions
Find answers to common questions about our toys and services
At Dawbu, we specialize in high-quality toys and building blocks designed to spark creativity and reduce screen time for children. Our collection includes educational building sets, creative construction toys, STEM learning blocks, puzzle games, and interactive play sets. All our products are carefully selected to be safe, affordable, and engaging for children of different age groups. We focus on toys that promote hands-on learning, problem-solving skills, and imaginative play while keeping kids away from screens.
Dawbu is absolutely genuine and legitimate. We are a registered toy store based in Hyderabad, committed to providing authentic, safe, and high-quality products. All our toys meet safety standards and come with proper certifications. We have transparent business practices, genuine customer reviews, and a dedicated customer service team. You can verify our authenticity through our official website, social media presence, and customer testimonials. We stand behind every product we sell and offer reliable customer support.
Yes, we offer Cash on Delivery (COD) for your convenience and peace of mind. You can place your order online and pay when your toys are delivered to your doorstep. This option is available across most locations we serve.
Please note that COD orders may include a small additional handling charge to cover the extra processing costs. The exact amount will be displayed during checkout before you confirm your order. We also accept online payments through secure payment gateways for a seamless shopping experience.
Absolutely! We guarantee that all toys will function exactly as described and shown on our website. Every product undergoes quality checks before shipping to ensure it meets our high standards. Our product descriptions and images accurately represent what you will receive. If any toy doesn't work as expected or arrives damaged, we offer hassle-free returns and replacements. We believe in complete transparency and customer satisfaction, so you can shop with confidence knowing that your purchase will deliver the fun and learning experience promised.
Most orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location. Orders within Hyderabad typically arrive faster, while other cities may take a few additional days.
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your package in real-time on our website or the courier partner's tracking page. We'll also send you updates at key delivery milestones. If you have any questions about your order status, our customer service team is always ready to help.
Yes, you can cancel your order, but the timing matters. If your order hasn't been processed or shipped yet, you can cancel it easily by contacting our customer service team or through your account dashboard. We'll provide a full refund for cancelled orders.
However, if your order has already been shipped, you won't be able to cancel it, but you can return the items once delivered according to our return policy. We recommend contacting us as soon as possible if you need to make any changes to your order. Our team will do their best to accommodate your request.
While we don't typically provide free toys, we do run special promotions, contests, and giveaways from time to time. We also offer attractive discounts, bundle deals, and seasonal sales that make our toys very affordable. Additionally, we sometimes partner with schools and educational institutions for special programs.
The best way to stay updated about our offers and promotions is to follow us on social media and subscribe to our newsletter. We believe in making quality toys accessible to all families while maintaining the sustainability of our business to continue serving the community.
We welcome various collaboration opportunities! Whether you're an educator, content creator, parent blogger, or organization focused on child development, we'd love to explore partnership possibilities. We collaborate with schools for educational programs, work with influencers for product reviews, and partner with community organizations for awareness campaigns.
If you're interested in collaborating, please reach out to us through our contact page or email us directly. Include details about your proposal, your audience or organization, and how you envision the collaboration. We review each proposal carefully and respond to all serious collaboration inquiries.
We're always looking for high-quality, safe, and innovative toys to add to our collection. If you're a manufacturer, distributor, or have unique toy products that align with our mission of promoting creative, screen-free play, we'd be interested in hearing from you.
Please contact us with details about your products, including safety certifications, pricing, minimum order quantities, and product catalogs. We prioritize toys that are educational, safe for children, and promote hands-on learning. All potential suppliers must meet our quality standards and safety requirements before we consider adding their products to our store.
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